The software behind Petico’s stores, marketplaces and pet care business.

Petico sells food, treats, toys and everyday supplies for cats and dogs. Its online catalogue spans more than 3,000 products, with brands including Royal Canin, Acana, Orijen and KONG. The business also serves customers through physical stores.

Our work covers the software behind that operation: a tailored ERP and OmniSales platform, an eCommerce store, multiple marketplace stores, local retail, B2B management, GrabMart and a veterinary clinic for cats and dogs.

Petico needed software for several ways of doing business. A purchase on its website, a sale at a retail counter and an order through a marketplace each have their own process. Managing multiple stores on Lazada, Shopee and TikTok Shop adds another layer of work.

The scope also extended beyond consumer retail. B2B sales and veterinary care needed software suited to those parts of the business. The brief called for a tailored ERP and an omnichannel sales platform alongside these specialist systems.

The delivery covered six areas, from the core business systems to the channels where Petico serves its customers.

GrabMart lets customers order everyday goods from merchants through the Grab app for local delivery. The merchant prepares the order, then a Grab delivery partner collects it and takes it to the customer.

We also built software to support Petico’s GrabMart channel. That added on-demand local shopping to a delivery scope already covering the website, marketplaces and retail POS.

The work spans Petico’s consumer sales channels, business sales and veterinary operation.